The appraiser has not called to schedule yet
Silence rarely means something has gone wrong. Several quiet steps happen before anyone picks up the phone, and most of them are invisible to you.
Is it normal not to hear from the appraiser right away?
Yes, a quiet stretch after the order goes in is common and usually harmless.
Before your phone rings, the lender has to place the order, the appraisal management company has to offer it to an appraiser, and an appraiser has to accept it. Only then does anyone reach out to set a time. Each handoff can take a little while, and none of it shows up on your end.
Who should you ask first?
Start with your loan officer or loan processor, because the order sits on the lender's side.
The lender can usually see whether the order has gone out, whether an appraiser has accepted it, and whether a visit is already booked. A short, friendly message such as "Has the appraisal been assigned yet?" is enough. If you are buying, check with your own agent too. The scheduling call often goes to the listing agent, and the appointment may already be set without you knowing.
Why might nobody have accepted the order yet?
Most often, the pool of appraisers who can take the job is small.
Fannie Mae's Selling Guide asks lenders to use appraisers who know the particular area and property type, and who have access to local data sources. That is good for accuracy, but it narrows the list. Rural homes, unusual properties and busy seasons all make the list shorter still. When no one accepts, the order is offered again, and that quiet loop is where many delays begin.
Could the call have gone to someone else?
Quite possibly, since the appraiser calls whoever was listed as the access contact.
On a purchase that is often the listing agent. On a rental it may be the tenant or a property manager. It is also worth checking missed calls from unknown numbers, voicemail and your spam folder. A simple mismatch in contact details can cost a few days, and it is one of the easiest delays to fix.
How can you be ready when the call comes?
Have access details and a few basics in one place so you can say yes to the first workable time.
Know who holds the keys, any gate or lockbox codes, and whether pets will be home. Keep a short list of recent updates and permits nearby. If a date is being held open for you, confirming it quickly is the single most useful thing you can do. If the wait starts to press on your rate lock or contract dates, let your lender and agent know early so they can plan around it.
Quick answers
Should I call the appraisal management company myself?
Can a slow appraisal affect my rate lock?
How will I know when the report is finished?
- Who orders the appraisalWhy the lender picks the appraiser, who pays, and when you are free to choose.
- Who needs to be home for the visitOwners, tenants, pets and vacant homes on inspection day.
- Appraisal timing in a purchase contractHow the appraisal fits inside contingency deadlines.
- How appraisal scheduling worksThe six steps from order to report, and where delays come from.
Sources
- Selling Guide B4-1.1-03, Appraiser Selection Criteria, Fannie Mae
- What's a lock in or a rate lock on a mortgage?, Consumer Financial Protection Bureau
- Do I have the right to receive a copy of my home appraisal?, Consumer Financial Protection Bureau